Mambu - Contact Support

Contact Name*
Email*
Subject*
Severity Level*
Issue Type:*
Please select API's Impacted:*
Support User Enabled?:*
Description*
Mambu tenant URL - Please list all that are impacted:
Accounts/Transactions Impacted:*
Business Impact Description:*
Overall Impact to your Business:*
Financial Impact Description:
Regulatory Impact Description:

Severity Level Descriptions

For more detailed information, please refer to your contract

P1	The Mambu platform is unavailable or so severely impacted that the customer cannot reasonably continue to operate or continued operations without a resolution put the business at risk.
P2	Critical capabilities of the Mambu platform contain a bug that prevents the Customer from executing one or more critical business functions with a material impact to the customers business and no workaround exists.
P3	Important capabilities of the Mambu platform contain a bug that prevents the Customer from executing one or more important business functions with an impact to the customers business. A workaround exists but is not optimal.
P4	The Mambu platform contains a bug that may disrupt inessential business processes. A workaround is available or the capabilities are not imperative to the customer’s business.
P5 (Service Request)	Customer requests information or documentation clarification regarding the Services, but there is no impact on the operation of the Service. Customer should address question on Mambu Community. P5 support requests should be opened if inquiry contains sensitive information or data.